Ocean Freedom - Frequently Asked Questions
QUESTIONS ABOUT THE OCEAN FREEDOM DAY TOUR
What sort of guests would be suitable for Ocean Freedom?
Ocean Freedom welcomes all guests; however, guests are required to transfer from the main vessel to the Glass Bottom Boat and on days when conditions allow from the main vessel into a dinghy and out of a dinghy onto the Cay, so they need to be fairly mobile and steady on their feet. We cater for anyone wanting a 5 star Great Barrier Reef day tour. It's very personalized, with small numbers and unsurpassed service from a very attentive, experienced crew.
Why should I choose Ocean Freedom?
The owners (Perry and Taryn) have been running reef tours locally for over 16 years. The crew is "hand-picked" for unsurpassed service, professionalism and a high respect for safety. They are the operation’s greatest asset. Price wise, it is extremely comparable in its range with many "add-ons" included in the tour price, including snorkel jackets and tours, glass bottom boat tour, coffee and tea and large smorgasbord lunch with seafood. Ocean Freedom is the only luxury cruise boat to Upolu Cay Reef area and arrives there before any other operator. Guests therefore experience this beautiful area uninterrupted! The Ocean Freedom company has a well known reputation for looking after guests and making the tour more like a family outing than an organized tour. The Ocean Freedom has been given a million dollar refurbishment and is a truly luxury vessel being made to resemble a "white boat" more than a tour boat.
How many people can go on Ocean Freedom each day?
We limit our daily guest numbers to 75, we are surveyed to carry 105. Most clients prefer the more personal, smaller tour. We are one of only a few choices in this price bracket offering this.
Where does Ocean Freedom go?
Ocean Freedom has two stunning sites, one close to Upolu Cay and the other on the outer edge of Upolu Reef. Upolu Cay is a naturally formed coral cay situated 30 kilometers from Cairns on the Great Barrier Reef. Its protected shallow waters make it the perfect location from which to explore the reef, for both snorkelers and certified and introductory scuba divers. As it is a natural pontoon - the cay size and visibility is subject to conditions on the day but the clear shallow blue waters surrounding the cay (whether visible or not) are always there ! In this area view pretty patches of reef surrounded by shallow crystal clear turquoise waters . On occasions the water maybe shallow enough to allow landing on the Cay itself– on other days you can sometimes stand in ankle to knee deep water and get photos of you (apparently standing in the middle of the ocean ! ) and on other days the cay may be totally submerged but still have the beautiful crystal clear shallow waters to snorkel in. At our second reef site, guests are stunned by the amazing "Wonder Wall" streaming with sea life. Crew comment that they have never seen so many different "nemo" species on one site! Guests are treated to an adventure drift snorkel tour with our marine naturalist, under the watchful eye of our look outs.
Do you operate daily?
We operate every day apart from Christmas Day and New Year's Day. Occasionally we do private charters so please check with our friendly reservations team to ensure the day you want is available.
Do you provide transfers?
Yes, at an additional cost as we use a separate bus company for this service. Transfers can be arranged from inner city right to Northern Beaches as far as Palm Cove . Please refer to website for prices . This is a return transfer and must be pre-booked at time of booking or minimum 24hrs before travel date on (07) 4052 1111
Where do you check in and what time do you depart?
Ocean Freedom is berthed at A Finger, no 5 at the Marlin Marina, Cairns. Check in is at 7.15am at the Reef Fleet Terminal. Boarding after check-in from 7.30am A Finger no 5 Marlin Marina Cairns and we depart at 8am.
How long does it take to get out there?
Ocean Freedom gets to Upolu Reef in just over an hour.
How many hours are we out there?
We have six (6) hours to experience the Reef and Cay area, so there is absolutely no rush in the day.
What time do you return?
Ocean Freedom returns to Cairns around 4.00pm – 4.15pm.
Is there any shaded area on the boat?
Yes, the whole aft lower section and 3 of the upper deck is under a canopy. There is also a spacious, lightly air conditioned, saloon. However, please remember that even though shaded areas offer coolness and some UV protection, you can still get some rays through reflection off sand and decks, so you still need to apply sunscreen regularly and cover up if you are prone to burning.
What is included in the ticket price?
A Great Barrier Reef day to Upolu Cay Reef and Outer Edge Upolu Reef with Ocean Freedom: travel with speed, style and comfort on our luxury cruiser with plenty of space to be pampered by our exceptional crew. Enjoy muffins on arrival, a buffet lunch including seafood, afternoon tea (tropical fruit, cheese and cracker platter, selection of cakes), tea and coffee all day, wetsuit or stinger suit (depending on the season), informative talk by our marine naturalist, top quality snorkel equipment (mask, snorkel, fins, snorkel vest), snorkel tuition and adventure drift guided snorkel tour with marine naturalist and a glass bottom boat tour conducted by marine naturalist.
What is not included in the ticket price, but available as an optional extra?
Certified and introductory diving (includes guide); prescription mask (if needed); refreshments from the licensed bar; underwater cameras; memorabilia merchandise (t-shirts, sun shirts, jumpers and coolers).
What sort of food do you serve?
We pride ourselves on serving top quality food. In the morning you are greeted to Danish Pastries, fresh fruit and tea and coffee. For lunch you will be served a large smorgasbord with seafood + meat selection, 3 different salads and a selection of breads. During the afternoon tropical fruit, cheese and crackers, and a selection of cakes will be served, all inclusive in tour price.
Do you cater for vegetarians?
Yes we do, we have three different types of salads and breads, but will order a vegetarian meal for you on request. Please let our reservations team aware of any dietary needs when you book, as it has to be pre-booked.
What sort of drinks do you serve?
We have the usual soft drinks (coke / diet coke / lemonade/ fanta) and water. We also serve orange and apple juice and from our licensed bar, there is a selection of UDL’s and good Australian wine and beer.
What is a typical day on Ocean Freedom?
Check in at the Reef Fleet Terminal at Cairns' Marlin Marina from 7.15am, boarding commences at 7:30am with an 8:00am departure On boarding be greeted by our friendly crew and help yourself to coffee or tea and Danish pastries and fresh fruit . Your bags and shoes can be stored in cubby holes on the upper deck – your crew will direct you . Once all guests are boarded the skipper will do a head count to ensure all on board and the boat will depart. As you sit on the comfy cushioned seats crew will welcome you on board and introduce themselves and give the safety brief . The skippers will decide depending on the conditions on the day which of our two sites to visit first but arrival at the reef will be around 9.15 am – only just over an hour travel time on our fast vessel ! On arrival at the reef you will be given a "Snorkel Brief" – how and where to snorkel and when the Glass Bottom Boat tours and Snorkel tours will be happening throughout the day . At our outer edge Upolu Reef site you will be introduced to "Wonder Wall". Here, many different types of hard and soft coral festoon the wall, in addition to fans, giant clams and turtles. There is a huge diversity and bountiful abundance of reef fish of all sizes, nemos everywhere! Snorkel and dive here . We conduct guided drift snorkel tours along the breathtaking wall. A self serve buffet lunch is presented at approximately 11:30am and while you dine Ocean Freedom cruises to its second site (10 mins). At our second destination Upolu Cay Reef you can swim, snorkel or dive the beautiful turquoise shallow waters surrounding the cay . Look out for turtles and stingrays feeding on the bottom amongst the pretty coral formations . How much cay is visible on the day will depend on the conditions on the day. Throughout the day guests can experience a Glass Bottom Boat Tour and an Adventure Drift Snorkel Tour .If you are not a strong or confident swimmer let the crew know and they will guide you around in a small personal snorkel group with a snorkel jacket and a ring to hold onto .Ocean Freedom departs at 3:00pm after 6 hrs of fun and relaxation for the cruise back to Cairns. On the way back, enjoy afternoon tea, a sumptuous selection of tropical fruit followed by mouth-watering cheese + crackers. Lastly, a decadent cake platter: an ultimate way to wind down after a magical day on the one and only Great Barrier Reef.
QUESTIONS ABOUT THE WEATHER
What if it’s raining?
Don’t worry if you wake up in the morning and it’s raining. The rain in Cairns tends to stick to the mountainous areas and it can normally be much clearer offshore. In fact, when it is raining in Cairns, it is quite often sunny at Green Island, Upolu Cay and Upolu Reef; look out at the horizon for a lighter "strip" indicating sunlight on the sea. Also, it is the tropics and the weather can change rapidly, sometimes it will rain heavily first thing in the morning and be glorious sunshine in the afternoon. Many guests have still enjoyed their day out, even if conditions are not perfect, our crew will endeavour to give you the best day possible in all conditions. The fish and coral are always there!
What if it’s windy?
With wind 20 knots and below it’s considered to be beautiful. 25-30 knot winds are stronger but don’t let the wind put you off, particularly if you are limited to the amount of days you have to spend in Cairns. You can still dive and snorkel the reef and our crew will ensure that you have the best possible experience, even getting in the water with you if necessary. Please note: If you are prone to sea-sickness we highly recommend taking a sea -sick tablet about 20 mins before we depart. Sea-sickness and being cold are the only two reasons a guest may not enjoy the experience. If it is a little windy or raining, please ensure you take some warm clothing for when you finish your water activities.
Can I get burnt even if it is overcast?
Yes, you can get burnt. You must apply sunscreen ( factor 15 +) every 2 hours and if prone to burning it is wise to wear a light long sleeved T-shirt particularly when snorkeling. For your protection and convenience, we do sell sun tops on the boat; please enquire on boarding if required on the day. Do not ruin your day by getting burnt! Ensure you bring a hat and sunglasses.
QUESTIONS ABOUT SCUBA DIVING
Does Cairns Premier Reef and Island Tours offer diving?
Yes, Ocean Free and Ocean Freedom are both well known for offering extremely safe and fun diving for certified divers and first timers, who are wishing to try an introductory scuba dive.
How many dives can you do?
Guests are able to do 2 dives at 2 different sites.
Can anyone dive?
There are certain conditions that preclude one from diving, such as asthma, diabetes, heart conditions and epilepsy. All divers are required to fill out a diving medical questionnaire on board the boat to ensure that they have no medical condition that could be detrimental to diving. Some clients may need a diving medical in order to dive. Should you have any questions regarding diving and dive medicals, please phone us on our booking number and we will gladly assist you. Top Tip: QLD has the highest safety standards in the world; you can be assured of the very highest standard of care.
Is there an age limit to diving?
Yes, in order to do an introductory dive you must be 12 yrs old. The upper age is only limited by the fitness and medical condition of the individual.
I have not dived for a while, can I still do a certified dive?
Yes, all of our certified divers are assessed for their ability and provided with a guide free of charge (dive master or instructor); therefore, you can feel confident that you will be looked after, even if you are a little "rusty"!
What if I don’t have my dive certification card?
You should try to contact your certifying agency, to get them to fax you a copy of your dive certification (you can have it faxed to our office, if you wish). Bring your log book if you have it. If you can’t get any proof of certification you will still be able to dive but you will need to dive with an instructor as long as you have no medical problems.
QUESTIONS ABOUT INTRODUCTORY DIVING
Can I try scuba diving with no experience?
Yes! Anybody who is in general good health can experience an introductory scuba dive; you don't even need to be able to swim! In fact, diving is easier than snorkeling when taken by our experienced instructors. There are certain medical conditions that can preclude you from diving, such as asthma, epilepsy and heart conditions. All divers (including certified divers) must complete a dive medical questionnaire aboard the boat. Call our reservations team if you have any queries regarding this. Our team is renowned for giving people an unforgettable experience for their first time dive, as we are passionate about giving others the opportunity to experience the joys of the underwater world! We offer a guaranteed 1:3 ratio of dive instructor to diver but mostly do 1:2 and even 1:1 for those needing extra attention. Most boats offer 1:4.
Why try an Introductory Dive?
Ever felt what it is like to be "flying under water"? Have you ever been "neutrally buoyant" where you feel weightless – gliding through the water not ascending and not descending – it is a great feeling! Now getting this right ( neutral bouyancy) does require some skill that you do learn when doing a diving course and you perfect as you become more experienced. However if it is your first dive your instructor will be doing this for you – all you have to do is breathe and equalise your ears (you will be taught this). With diving you are under the surface so on those days where the water might be a little choppy on the surface this disappears and all becomes calm down under ! When you are under the surface you are also very much part of the environment – the fish life seems to surround you – you are not an "object" on the surface but part of the underwater team – one of them! Why not give it a go? If you have any queries drop us an e-mail email@example.com
What is involved in trying an Introductory Dive?
On the way out you will fill out a diving medical questionnaire to ensure you have no medical conditions contrary to diving ( please e-mail us if you have any concerns just in case you need medical clearance to dive). You are then questioned on your swimming / snorkelling ability - but no previous experience is necessary! Once the medical is checked and clear the group is briefed on: the equipment / how to equalise ears and lungs / how to hold your body position and how to clear your mask / a few signs needed to communicate / and the rest is done by us! The dive is about 5-6M deep (great so you can see the top and the bottom!) – the most life and colour on the GBR is in the first 10M – so great depth for your first dive! The dive instructor will "kit" you up in your SCUBA gear ( it will feel like a backpack!) . You are shown and taught a couple of skills. You can walk or jump into the water (either way - your instructor will "catch" you) and once comfortable put you holding on a bar on the surface looking down and practicing your breathing and repeating your skills. You will then be taken down slowly holding onto a bar and the instructor will then take your hand and guide you around the amazing Great Barrier Reef! The dive is 25-30 minutes long. IF YOU ARE UNSURE AND TRY IT AND FIND IT ISN’T FOR YOU – YOU CAN COME STRAIGHT BACK OUT AND NOT PAY A CENT! YOU ONLY PAY FOR THE DIVE IF YOU DO IT! YOUR INSTRUCTOR WILL GUIDE YOU TO ENSURE YOU DO NOT HIT THE REEF THEREBY PROTECTING OUR BEAUTIFUL REEF.
I’m not a good swimmer, can I still snorkel?
Yes, you can. We have top of the range buoyancy vests and aids available for your use (for children as well), and we have snorkel stations in the water for you to hold on to when you need to. If you are still in need of assistance, we will put a crew member in the water with you until you feel more confident. We have a crew member on watch at all times keeping an eye on all snorkelers, swimmers and divers ready to offer help if necessary.
What if I get seasick?
If you are prone to seasickness, please take a preventative medication 20 mins before you travel, as you will have a much more enjoyable day! The crew will look after you at all times. You can also be taken across to Green Island (Ocean Free) and Upolu Cay (Ocean Freedom) where you will immediately feel better.
Can I snorkel and scuba dive if I wear glasses or contact lenses?
Yes, we have a range of prescription masks on board the boat for hire. Please check with us in advance on availability and sizes and pre-book if necessary. Please note: If you have contact lenses and you feel comfortable, you can wear them while snorkeling and diving as long as they are soft, disposable lenses (you cannot wear hard contact lenses whilst scuba diving). However, we obviously cannot say that you will definitely not lose them when snorkeling or diving.
I have heard there are stingers on the reef. Can I be stung?
The stinger season runs from October to April. Out on the reef there is only a very small probability of being stung, so regarding safety, it is the same wherever you decide to go. The dangerous "box jellyfish" is not found out on the reef but along the coastal areas, so it is unwise to swim on the beaches unless enclosed by a "stinger net". Other stingers possible are the blue bottle (a little painful but not deadly) and the Irukandji. These can both occur on the reef. The Irukandji is a small jellyfish which until recently hadn’t caused any deaths. In 2002 there were 2 deaths where both the people stung had an underlying medical problem. One has to remember that there are more deaths from bee stings! No one can honestly say that it is impossible to be stung, however looking at the thousands of snorkelers and divers that visit the region each year it is a rare occurrence. We have been snorkeling and diving off our site for 12 years and have never had an Irukandji sting on our site. You can wear a stinger suit which covers most of your body if you are concerned. It is recommended that anyone who has a known medical condition or is over 40 yrs and may have an unknown medical condition, wear one during stinger season.
Will I see sharks on the reef?
There are black and white tipped reef sharks on the reef, but they are normally smaller than people and are very shy. They pose absolutely no threat to humans and we count ourselves very lucky if we are able to see them!!
Is Ocean Free / Ocean Freedom available for Charter?
Absolutely, our boats have always been a very popular option for private charters. Charters can run as per the normal day or can be customised to clients’ requests. Prices vary depending on the season. Enquire by e-mailing us Reservations and Enquiries Number: (07)40521111 or Email: firstname.lastname@example.org